Installation, use & after-sales support
Read installation and care guides. For assistance, prepare the model, city and purchase details and contact the team.
Get water, power and space ready before delivery.
- 01Check access, dimensions and dispensing space
- 02Prepare model-appropriate water, filtration and drainage
- 03Check power and grounding against the nameplate
- 04Keep the unit level and ventilation clear
- 05Keep the manual, serial number and purchase records
A problem with your machine? Get in touch.
Send the model, symptoms, city and seller. Photographs, video and error codes help the team assess the issue.
On-site, return-repair and parts arrangements depend on location and the machine.
Frequently asked questions
How do production and storage differ?
Production is the amount made over 24 hours; storage is the ice held in the bin. Peak demand requires both stored ice and replenishment. Actual output varies with ambient and water conditions.
Can ES-48A and ES-48B use bottled water?
Both support bottled and mains water supply. Follow the exact model connection instructions and keep inlet and drainage clear.
How can I check prices and delivery?
Share models, quantities and delivery city. The team will confirm the quote, taxes, shipping and delivery for the order. Online prices and promotions follow the store page.
How do I request service?
Prepare model, serial number, proof of purchase and issue details, then contact the team on WhatsApp. Warranty follows model and purchase terms; service arrangements depend on location.
How are OEM quantities and lead times agreed?
Share the market, product, brand and packaging requirements. The team will assess samples, quantity and production, then agree the written quotation and contract.
Not sure which model to choose? Ask us.
Share your application, daily ice demand and city.